SHIPPING POLICY

1. Shipping Coverage

Nishchay Ecommerce currently delivers products across India, subject to the availability of courier services and serviceability of the delivery location.

We reserve the right to refuse or cancel orders where delivery to a particular location is not feasible.

2. Order Processing

Orders are generally processed within 1–3 business days after successful receipt of payment and order confirmation.

Orders are processed only on business days, excluding Sundays and public holidays.

Processing times may be extended during festivals, sales, promotional campaigns, or due to unforeseen circumstances.

3. Estimated Delivery Timeline

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Tier-II and Tier-III Cities 3–7 Business Days
Remote and Rural Areas 5–10 Business Days

Delivery timelines are indicative and may vary depending on weather conditions, transportation delays, natural disasters, strikes, or governmental restrictions.

4. Shipping Charges

Shipping charges, if applicable, shall be displayed during checkout before completion of the purchase.

Promotional offers, including free shipping, may be provided from time to time at the sole discretion of Nishchay Ecommerce.

Shipping charges once paid are non-refundable except where required under applicable law.

5. Order Tracking

Upon dispatch of the order, customers may receive shipment details including:

Customers may track their orders through the tracking link provided via email, SMS, WhatsApp, or through their account dashboard.

6. Delivery Attempts

Our logistics partners may make multiple attempts to deliver the shipment.

Additional shipping or re-delivery charges may apply if delivery cannot be completed due to customer-related reasons.

7. Delayed Delivery

Nishchay Ecommerce shall not be liable for delays caused by:

8. Inspection Upon Delivery

Customers are advised to inspect the package immediately upon receipt.

If the package appears damaged, opened, tampered with, or materially defective, customers should notify us within 48 hours of delivery.

9. Lost, Damaged, or Missing Shipments

Customers should contact our support team with:

Claims shall be resolved in accordance with our Return and Refund Policy.

10. Change of Delivery Address

Requests to change the delivery address may be accommodated only before dispatch of the order.

11. Partial Deliveries

Orders containing multiple products may be delivered separately depending on inventory availability or logistics.

12. Limitation of Liability

Nishchay Ecommerce's liability concerning any shipment shall be limited to the amount paid by the customer for the relevant order.

Under no circumstances shall Nishchay Ecommerce be liable for indirect, incidental, consequential, special, or punitive damages arising out of delays or failure in delivery.

13. Contact Information

Nishchay Ecommerce Customer Support

📧 support@nishchay.in

🌐 www.nishchay.in

14. Governing Law

This Shipping Policy shall be governed and interpreted in accordance with the laws of India.

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